Shipping policy

  1. Shipments; Delivery; Title and Risk of Loss
    1. We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.
    2. Title and risk of loss pass to you upon our transfer of the products to the address you give us or you collect the products from us. Shipping and delivery dates are estimates only and cannot be guaranteed but we will contract to deliver the products within 30 days from your purchase. If your goods do not arrive within 30 days from your purchase, you may (i) keep the goods or (ii) contact us and we will send you instructions for shipping the goods back to us for a full refund.  
  2. Returns and Refunds. The goods that arrive will be as described, fit for purpose, and of satisfactory quality (the “Standards”).  Goods may be eligible for returns and a refund as follows:
    1. Goods that meet the Standards.  We will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 14 days of delivery and provided such products are returned in their original condition. To return products, you must contact us per ‘how to contact us’ section above to obtain return instructions before shipping your product. No returns of any type will be accepted without your prior contact and observance of any return instructions. You are responsible for all shipping and handling charges on returned items. Refunds are processed within approximately three business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Website. We reserve the right to deduct any lost value in the goods upon its delivery back to us and we will not accept any goods that have been opened
    2. Goods that do not meet the Standards. You may receive an immediate refund for up to 30 days. If the goods develop a fault within 6 months, we may offer to repair or replace the goods. If repair or replacement is not available, you are entitled to a full refund. We are responsible for all shipping and handling charges on returned items.  Refunds are processed within approximately three business days of the date that you are owed one.  
  3. Summary of Key Legal Rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these Terms will affect your legal rights.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  1. Up to 30 days: if your goods are faulty, then you can get an immediate refund.
  2. Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  3. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.